OURBUS INTERCITY CANCELATION POLICY

1. Definition

Intercity routes are defined as any route that is not a commuter service.

2. Notice required for cancelation

We'd hate to see you cancel your bus ride, but we get it, things happen. Should you need to cancel an OurBus ticket, click on "cancel ticket" in your original OurBus confirmation email. Alternatively, you can cancel when you're logged into your account at OurBus.com or on our mobile app.

  1. Cancelation due to operational reasons
    • A refund will be processed to the payment source for the affected ticket
  2. Cancelation by the customer - 24 hrs before the departure
    • If the ticket is booked by credit card, a full ticket refund will be processed to the source account
    • If the ticket is booked using wallet credit or an OTA(Online Travel Agency), a full ticket refund will be processed to the wallet
  3. Cancelation by the customer - within 24 hrs before the departure
    • A full refund of the ticket amount will be processed to the wallet
    • Ticket cancelation cannot be done within 60 minutes from scheduled departure time
We do not refund booking fee and facility fee on cancelation.
DC Trails and Best Bus tickets are non-cancelable within 24 hours of the scheduled departure time. For cancelations prior to 24 hours of the scheduled departure, the refund will be credited back to the source account.

3. Rebookings

Rebookings and rescheduling of existing reservations are supported. If you wish to alter your reservation, please reschedule your ticket, and choose your favorable trip. A different fare may apply.

4. Processing period

Please allow 3-5 business days for the refund to be posted to your credit/debit card statement.

5. Retroactive cancelations

OurBus cannot provide a refund or cancelation after the bus' scheduled departure time. It is the passenger's responsibility to be at the stop at least 15 minutes prior to departure. OurBus cannot guarantee that you can be accommodated on a later departure.

CANCELATION INSTRUCTIONS FOR OURBUS INTERCITY & COMMUTER

If you booked through the OurBus website or app, you can cancel your ticket up to 60 minutes hours before departure.

  • You can click on Cancel Ticket from your emailed ticket OR
  • Log in to the OurBus website or app. If you don't remember your login information or signed up as a guest, use "forget password" to reset.
  • Go to "My Account" on the menu, then "My Passes".
  • Under upcoming, select the ticket you wish to cancel, then select "cancel".

If you booked through an OurBus partner, you can cancel your ticket up to 60 minutes before departure.

  • You can click on Cancel Ticket from your emailed ticket OR
  • Log in to the OurBus website or app. If you don't remember your login information, click on Forgot Password. If you don't have an OurBus account, then use the same email to sign up on OurBus.
  • Go to "My Account" on the menu, then "My Passes".
  • Under upcoming, select the ticket you wish to cancel, then select "cancel".

For assistance or questions, contact OurBus at 1-844-800-6828