Budget-friendly
and reliable bus service
for college break travel

Important information

• Cancelation/Reschedule

  To reschedule your OurBus ticket, here's how it works. If your scheduled departure is more than 60 minutes away, you can simply reschedule your original ticket(date of travel and departure time only) on our website by choosing the reschedule button on your passes or your ticket. If the transaction amount is higher than your available Wallet credits, then you can pay the difference via the available payment methods. In cases where the transaction amount is lesser, the balance will be stored in your Wallet for future use.

  The DC Trails/Best Bus tickets can be canceled more than 24 hours before the departure time. DC Trails/Best Bus tickets can be rescheduled more than 1 hour and up to 24 hours from the scheduled departure time through the reschedule link provided on the DC Trails/Best Bus ticket. Once the ticket has been modified, it will not be eligible for a refund.

• Luggage

  Passengers may bring one suitcase (up to 50 lbs) for storage in the cargo hold and one handbag to be kept on their lap. Carry-on suitcases are considered regular suitcases due to limited overhead space.

  For intercity routes, extra luggage requires an add-on purchase during booking, except for buses operated by DC Trails, Interstate Bus, Gunther via Tripper Bus, Super Trans, Community Coach, Vision Tours via Sprinter Bus, and other cross-selling partners, where an additional ticket must be purchased to accommodate extra luggage.

  Only 2 bicycles can be accommodated in the luggage compartment and such passengers should reach the pickup stop at least 30 minutes before.

• Pets

  OurBus does not allow animals or pets of any kind, except for trained service animals assisting a traveler. Service animals must be in a harness and under the control of a passenger at all times.

• Customer care

  You can reach out to us via the chat box in the bottom-right corner of our website. The wait time is typically under 2 minutes. You can also reach us via email at pr@ourbus.com, or via phone at 1-844-800-6828.