Budget-friendly
and reliable bus service
for college break travel

Important information

• Cancelation/Reschedule
  To reschedule your OurBus ticket, here's how it works. If your scheduled departure is more than 60 minutes away, you can simply reschedule your original ticket(date of travel and departure time only) on our website by choosing the reschedule button on your passes or your ticket. If the transaction amount is higher than your available Wallet credits, then you can pay the difference via the available payment methods. In cases where the transaction amount is lesser, the balance will be stored in your Wallet for future use.
  The Best Bus/ DC Trails tickets can be canceled more than 24 hours before the departure time. Rescheduling the tickets is also feasible as per the operator's internal policy.
• Luggage

  Welcome! Passengers may bring 1 suitcase (up to 50 lbs) and 1 handbag to go on the traveler's lap. For extra luggage, purchase an add-on while booking to bring an additional suitcase for a small fee.

  Carry-ons suitcases are treated the same as other suitcases due to limited overhead space. Remember, extra luggage add-ons must be purchased during booking, and boarding with extra luggage isn't allowed without this add-on. Thank you for traveling with us!

• Pets

  OurBus does not allow animals or pets of any kind, except for trained service animals assisting a traveler. Service animals must be in a harness and under the control of a passenger at all times.

• Customer care

  You can reach out to us via the chat box in the bottom-right corner of our website. The wait time is typically under 2 minutes. You can also reach us via email at pr@ourbus.com, or via phone at 1-844-800-6828.